Water continues to flow during turbulent times

Pueblo Water understands the hardships that our residents and those in our business community are facing because of the COVID-19 pandemic. Our entire Pueblo Water Team continues to provide customers with the highest quality water during these turbulent times.

Teams at the Whitlock Treatment Plant, Engineering and Field Services, as well as our Customer Service Department, are working hard to ensure Pueblo Water customers needn’t worry about water quality or availability. Pueblo’s water is safe to drink. The treatment techniques already utilized by Pueblo Water are effective in preventing the spread of COVID-19 in potable water supplies. Please view our 2020 Consumer Confidence Report.

Pueblo Water has also taken steps to help its customers in other ways.

We will not disconnect water service until further notice. However, payment of your past due amount is highly encouraged. If you are having difficulty and would like to discuss payment arrangements, please contact our Customer Service Department at (719) 584-0250 or by email at custserv@pueblowater.org. Our business office is available by telephone or drive-thru from 8 a.m. to 4:30 p.m., Monday thru Friday.

All Pueblo Water offices have been closed to the public since March 13, 2020 and will remain closed. However, services are still being provided. Please remember: Pueblo Water workers always wear ID badges and are taking safety precautions set forth by the Centers for Disease Control and Prevention.

All residential- and commercial-related services will be handled via phone, the U.S. Postal Service, online or through the drive-thru located at our Alan C. Hamel Administration Building, 319 W. 4^th Street.

Water bills may by paid via:

• Drive Thru at 319 W. 4^th Street
• Drop Box located in the 3rd lane of the drive thru
• Drop Box located near Pueblo Bank & Trust, off 5th Street
• Automated Telephone System 719-584-0250, Option 1
• Online Bill Pay link by visiting www.pueblowater.org. *Note: There is NO fee for processing an online payment through our website.
• By Mail
• Third-party locations such as Walmart, King Soopers (for a fee)

Please call our Dispatch Department at 719-584-0210 for service calls. For emergencies or after-hours concerns, please call 719-543-2217. For deliveries, please contact Purchasing at 719-584-0201.

Para obtener ayuda en español, por favor llame a nuestro Departamento de Servicios al Cliente al (719) 584-0250.