MAIN: 719-584-0250 | EMERGENCY: 719-543-2217

Pueblo Water announces Pandemic Assistance Program

May 26, 2020
(Photo by Mike Sweeney)

Pueblo Water offers several types of assistance

Pueblo Water is here to help our customers continue to receive safe, high quality water during these challenging times brought on by the COVID-19 pandemic. Through our Pandemic Assistance Program, we may be able to help ease financial burdens felt by our customers.

We realize that every customer is different, and that one type of program doesn’t fit the needs of all. That is why we offer several types of assistance.

If you need more time?

  • Ask about our flexible payment arrangements.

If you have experienced a loss of income or other hardship?

  • Ask about our CARES pandemic assistance program.

If your business has been closed as a result of the pandemic?

  • Ask about our pandemic assistance program for commercial accounts.
  • Contact the City of Pueblo regarding a potential waiver of the City portion of your bill at 719-553-2898.

Pueblo Water also offers convenient services like Budget Billing, FREE Online Bill Pay and Paperless Billing.

Please call one of our friendly Customer Service Representatives at 719-584-0250 between 8 a.m. - 4:30 p.m. Monday through Friday or contact us by email at

Although we are not disconnecting water service for non-payment at this time, please remember: CHARGES FOR WATER SERVICE CONTINUES TO ACCRUE DURING THIS TIME.

We are here for you!

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