At Pueblo Water, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal Information: such as your name, address, phone number, and email address if you voluntarily provide it—for example, when contacting us or using customer service tools.
• Service Information: including account numbers, water usage data, billing history, and service requests.
• Technical Information: such as your IP address, browser type, and pages visited. This information is used strictly for security, performance monitoring, and internal analytics.

2. How We Use Your Information

We use your information exclusively to:

• Provide and maintain water services
• Respond to customer inquiries or service requests
• Improve our internal operations, systems, and website functionality
• Comply with legal obligations and regulatory requirements

We do not use your personal information for advertising, marketing, or sales purposes.

3. No Data Sharing with Marketers

We do not sell, rent, or share your personal information with third-party advertisers or agencies for the purpose of advertising or re-marketing. We also do not allow third-party marketing or tracking tools (such as advertising pixels or remarketing cookies) on our website that we do not manage ourselves.

Any limited data sharing is done solely with trusted service providers who help us operate and maintain critical infrastructure (e.g., billing software or cybersecurity support), and information only under strict contractual obligations that prohibit them from using your data for any other purpose.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. These include encryption, access controls, secure systems, and routine security audits.

5. Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your data (subject to service and regulatory obligations)
• Ask questions about how your data is used

To exercise any of these rights, please contact us using the information below.

6. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from individuals under 18.

7. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. Material changes will be clearly posted on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pueblo Water
Phone: (719) 584-0250
Email: info@pueblowater.org
Website: https://pueblowater.org