Street Repair Utility Enterprise Fee

On October 9, 2018 City Council approved the following fee structure for all properties within the City limits. Beginning Oct. 1, 2019, there will be a change on your monthly water bill issued by the Board of Water Works for the Street Repair Utility Fee. This fee will apply to every residential unit and business as described in the table below.  Click here to read more, STREET REPAIR UTILITY ENTERPRISE FEE

We Have a New Look!

As part of its customer information sysem upgrade, Pueblo Water has redesigned its monthly statement. Click Here to see a sample that will help you understand the changes to your monthly bill.

Lead Information Made Available to Public

As a result of ongoing media coverage of the health crisis of lead in the drinking water in Flint, Michigan, many people across the nation who have never questioned the quality of their drinking water may now be wondering, “Is MY water safe?”

To answer that question for Pueblo Water customers, a brochure (see accompanying document) has been developed to provide information on what the potential health concerns from lead exposure may be, how Pueblo’s water quality is protected, and how those who may have some lead content in their premise plumbing can keep that lead from affecting their drinking water. This is important information for us all to know. If you have questions or concerns on this topic, contact Don Colalancia, Division Manager of Water Quality, Treating and Pumping at 584-0265. Click Here for more information.

Pueblo Water Replacing Lead Service Lines


Pueblo Water begins replacing lead service lines

The Board of Water Works’ (Pueblo Water) “Get the Lead Out” program is a proactive approach to pending Federal regulatory and legislative action to reduce the potential of lead in drinking water that may be due to lead service lines. The program creates a partnership between property owners and Pueblo Water to help eliminate lead service lines in the community, and Pueblo Water will soon begin replacing older residential water service lines made of lead at no charge to the property owner. A service line is the pipe connecting each residence to the water main located in the street or alley. It is believed that lead service lines in Pueblo’s service area comprise a very small percentage of the 40,000-plus customer connections in the system.

Pueblo Water’s compliance with State and Federal standards for drinking water quality includes adherence to EPA’s Lead and Copper Rule (LCR). The LCR specifies measures each water utility must take to protect its customers from exposure to lead in drinking water, even if there may be lead in a property’s service line or plumbing fixtures.

“There is no measureable amount of lead in the treated water as it leaves our water treatment plant,” says Don Colalancia, Division Manager of Treating, Pumping and Water Quality for Pueblo Water. “The water mains that distribute the water throughout Pueblo do not contain lead, so the only way water may contain lead in a person’s residence is if it is exposed to lead that is in that home’s service line or plumbing.” (Use of lead in plumbing fixtures was banned by an amendment to the Federal Safe Drinking Water Act in 1986.)

Pueblo Water believes the best protection for residents with lead service lines is to remove the potential sources of lead. Known lead service lines will be replaced as quickly as service schedules allow, minimizing any inconvenience to residents. Should any service interruption be necessary during line replacement, residents will be given as much advance notice as possible.

In addition to the lead service line removal project, Pueblo Water will begin taking physical inventory of service lines of unknown composition in neighborhoods where the known lead lines exist, to discover if there are any additional lead lines that have not yet been documented. If and when additional lead lines are discovered, they will also be replaced at no charge to the customer.


“Get the Lead Out” program - Scot Burbidge, Transmission and Distribution Division Manager - 719-584-0478

Water Quality issues – Don Colalancia, Water Quality, Treatment and Pumping Division Manager - 719-584-0265

Service Line Repair Program

As shown in the illustration, the water line that serves each property in Pueblo’s water system is the responsibility of the property owner, all the way from the
water main to the building being served, with the exception of the water meter set, which is owned by Pueblo Water. Maintenance of the water service line
(including any needed repair or replacement) must be paid for by the property owner unless covered by Pueblo Water’s new Service Line Repair Program (Program).
 6 17 15 illustration

The Program, created by a new policy adopted by Pueblo Water’s Board in May, 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Repairs under the Program will be performed by Pueblo Water (or its contractor) at no cost to the property owner. This portion of most water service lines is often located in a public right-of-way such as a street or alley, so repairs can be difficult and expensive. The Program was developed to relieve customers of this unexpected expense when a leak occurs in this part of a water service line. The Program covers nearly all residential single-family and duplex residential properties. There are a small number of properties not covered by the Program, due to unusual configurations.

The Program is being funded by a $1 per month fee paid by all customers who are covered by the Program – the minority of residences not covered will not be charged this fee.

Details on the Program and the policy that created it can be viewed HERE.

The answers to frequently-asked questions about the Program are on the FAQ PAGE.

Additional comments or concerns may be directed to: Customer Service - 719-584-0250

Wastewater Adjustment Program

If you would like to water your landscaping during the wastewater adjustement period or if you experience a leak in your home's water system that results in higher water use than is normal for the winter period, you can file for an adjustment.

Click pdfHERE to find out how it works.