MAIN: 719-584-0250 | EMERGENCY: 719-543-2217

PUEBLO WATER AND COVID-19

March 13, 2020

UPDATED NOV. 29, 2020

PUEBLO'S WATER SAFE

“Pueblo Water is monitoring the COVID-19 situation. Treatment techniques already utilized by Pueblo Water are effective in preventing the spread of COVID-19 in potable water supplies.”

Don Colalancia, Manager, Pueblo Water's Quality, Treatment and Pumping Division


PANDEMIC ASSISTANCE PROGRAM

Pueblo Water understands that some of its valuable customers are facing financial hardships because of the COVID-19 pandemic and has created a Pandemic Assistance Program to help ease some of the financial burden felt as Pueblo Water resumes normal collections and disconnection policies.

Pueblo Water voluntarily suspended disconnection for non-payment on March 13, 2020, and has continued to provide high-quality water to customers regardless of payment. Pueblo Water resumed disconnection for non-payment on Oct. 20, 2020.

From personal telephone calls and email correspondence to hanging notices on doors, Pueblo Water’s Customer Service team has worked hard to reach customers who may be adversely affected by these challenging times. Pueblo Water offers several options for customers. Which include:

  • Flexible payment options
  • CARES program
  • Pandemic assistance for residential and commercial accounts
  • Budget billing
  • Free online bill pay
  • Paperless billing

Pueblo Water remains true to our mission, vision and core values in providing the highest quality water at the lowest possible cost. Please contact any member of our Customer Service team at 719-584-0250 and ask about our Pandemic Assistance Program. You can also reach us via email at custserv@pueblowater.org.

Para obtener ayuda en español, por favor llame a nuestro Departamento de Servicios al Cliente al 719-584-0250.


PUEBLO WATER OFFICES CLOSED TO THE PUBLIC

Pueblo Water is committed to the health and safety of its customers, as well as its own team members. In that regard, Pueblo Water is taking precautionary measures to the COVID-19 pandemic and has closed its offices to the public until further notice. The offices at our Alan C. Hamel Administration Building, 319 W. 4th Street, and our TD&E Building, 3rd & Elizabeth, now are restricted to authorized personnel only.

Pueblo Water will continue to provide quality customer service during these temporary closures. However, all residential- and commercial-related services will be handled via phone, the U.S. Postal Service, online or through the drive-thru located at our Alan C. Hamel Administration Building, 319 W. 4th Street.

“During these uncertain times due to the COVID-19 pandemic, we are taking precautions for both our customers and our customer service workers, dispatchers and entire Pueblo Water team,” Pueblo Water Executive Director Seth Clayton said. “We are comitted to providing the same quality customer service that we are known for. At this time, however, we are going to use other ways to handle our customers’ needs rather than face-to-face in our lobbies.”

Water bills may by paid via:

  • Drive Thru at 319 W. 4th Street
  • Drop Box located in the 3rd lane of the drive thru
  • Drop Box located near Pueblo Bank & Trust, off 5th Street
  • Automated Telephone System 719-584-0250, Option 1
  • Online Bill Pay link by visiting www.pueblowater.org. *Note: There is NO fee for processing an online payment through our website.
  • By Mail
  • Third-party locations such as Walmart, King Soopers (for a fee)

Please contact our Customer Service Department at 719-584-0250 or by email at custserv@pueblowater.org for further questions or to discuss payment arrangements. Please call our Dispatch Department at 719-584-0210 for service calls. For emergencies or after-hours concerns, please call 719-543-2217. For deliveries, please contact Purchasing at 719-584-0201. And as a reminder, Pueblo’s water is safe to drink. Treatment techniques already utilized by Pueblo Water are effective in preventing the spread of COVID-19 in potable water supplies. Please visit our website for more information.


MAINTAIN SOCIAL DISTANCING

Pueblo Water is committed to the health and safety of our employees and customers. During these uncertain times of COVID-19, our employees appreciate your assistance in practicing social distancing and keeping 6 feet of safe space when interacting with Pueblo Water personnel.
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