MAIN: 719-584-0250 | EMERGENCY: 719-543-2217

FAQ

Where is the Pueblo Water business office located?

The office is at 319 W. 4th Street in Pueblo. The main telephone number is 719-584-0250. Customer hours are 8 a.m. to 4:30 p.m. Monday through Friday.

What utility services are provided by Pueblo Water?

The utility provides water service to the community of Pueblo. In addition, Pueblo Water bills and collects wastewater and stormwater charges for the City of Pueblo.

When starting new service, must that be done at Pueblo Water’s business office?

Service initiation may be done in person at the office, or by calling us at 719-584-0250.

Are there minimum monthly charges?

Customer accounts are subject to a monthly minimum based upon the size of meter serving the property. The minimum charge includes up to 2,000 gallons of water. In addition, there are minimum charges for the City of Pueblo’s utility services as well. For further information, contact us at 719-584-0250

What is the wastewater charge?

The wastewater or sewer charge is based upon water consumed between the December and February (non-irrigation months) water meter readings. It consists of a monthly minimum and a volume charge which is the average usage during the adjustment period.

When are bills for service issued to customers?

Pueblo Water reads all meters electronically each month. Your bill depends on your address, route and cycle, and bills are mailed within 1 or 2 days of meter reading. Bills are due upon receipt, delinquent if not paid within 20 days, and subject to discontinuance if not paid within 35 days of billing.

Can I change the due date on my bill?

No, but you have 20 days in which to make a payment and maintain a current balance.

What payment options are available?

Pueblo Water’s convenient customer payment options include:

  • In-person at our business office located at 319 W. 4th Street
  • By phone through our Customer Call Center at 584-0250
  • Electronically through either our direct debit program known as E-Z Pay or online customer portal
  • In-person at any Walmart location (standard fees by Walmart do apply)
  • Drop boxes at our 4th Street location and near Pueblo Bank & Trust on 5th Street

Can I access my account and pay my bill online?

Yes, by simply logging into your customer portal at H2 Online. You can sign up for electronic billing statements, make an online payment, register for our recurring credit card option and much more!

If I cannot make my payment by the due date, can payment arrangements be made?

Pueblo Water does not extend credit nor due dates; however, a Customer Service Representative may be able to assist if payment history has been good. Contact Customer Service at 719-584-0250.

What if my account is disconnected for delinquency?

The account must be brought current, a turn-on fee will be charged, and a service deposit may be required.

Do I need to pay a deposit?

A service deposit may be required to initiate your water service. Deposits are based on the average cost of three (3) months of water service for the location to be served, but not less than $75. Deposits may be waived if you can provide a recent credit letter from another local utility company or a recent, good history with us at another location.

Do I have to pay the deposit all at once?

We do not accept partial payments on deposits; however, an extension may be granted. Come in and talk to us about your situation.

Can I pay the deposit with a credit card?

Yes, you can pay the deposit with Visa or MasterCard by calling or visiting our business office.

When do I get my deposit back?

Deposits are generally held to be applied to your final bill. However, if you are in good credit standing after 12 months, we will apply the deposit to your account’s balance. Deposits earn interest until refunded.

Do I have to be at my property for water service to be turned on?

Yes, for your protection, we ask that you be present when service is turned on. Appointments are set at the customer’s convenience, and unless canceled, a missed appointment fee may apply.

Why do I have to pay City of Pueblo charges?

Pueblo Water bills and collects City utility charges but does not determine the amount of the charges. Information about the City of Pueblo charges can be obtained at www.pueblo.us Questions regarding the City of Pueblo’s utility enterprises and service charges may be addressed to:

City of Pueblo Wastewater Department (719) 553-2898,
City of Pueblo Stormwater Department (719) 553-2899, and
City of Pueblo Street Repair Utility (719) 553-2299.

Why is my bill so high when compared to my neighbor’s?

This is a difficult question. Everybody has a different lifestyle; there are no “normal” bills. If you feel your bill may be in error, compare your bill to the same time last year. If you still believe there may be an error, report it. We will make every effort to re-read your meter and inspect your service.

Who should I call to locate buried utility services at my property?

For water lines to the premise, contact our Service Department at 719-543-2217. Service locations are provided at no charge.

If I suspect a leak in my service line, or in my internal plumbing, can Pueblo Water help locate it?

Yes, the Service Department can arrange for a leak investigation by calling 719-543-2217.

Are there any water restrictions in place?

No, but customers are encouraged to use water wisely. Landscape irrigation should be done before 10 a.m. or after 6 p.m.

Will Pueblo Water turn on/off my lawn’s irrigation system?

Yes, as a courtesy, Pueblo Water will provide one turn on/one turn off per irrigation season, at no charge, but assumes no responsibility for operating the customer’s system.

Main

719-584-0250

Emergency

719-543-2217

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