The office is at 319 W. 4th Street in Pueblo. The main telephone number is 719-584-0250. Customer hours are 8 a.m. to 4:30 p.m. Monday through Friday.

The utility provides water service to the community of Pueblo. In addition, Pueblo Water bills and collects wastewater and stormwater charges for the City of Pueblo.

Service initiation may be done in person at the office, or by calling us at 719-584-0250.

Customer accounts are subject to a monthly minimum based upon the size of meter serving the property. The minimum charge includes up to 2,000 gallons of water. In addition, there are minimum charges for the City of Pueblo’s utility services as well. For further information, contact us at 719-584-0250

The wastewater or sewer charge is based upon water consumed between the December and February (non-irrigation months) water meter readings. It consists of a monthly minimum and a volume charge which is the average usage during the adjustment period.

Pueblo Water reads all meters electronically each month. Your bill depends on your address, route and cycle, and bills are mailed within 1 or 2 days of meter reading. Bills are due upon receipt, delinquent if not paid within 20 days, and subject to discontinuance if not paid within 35 days of billing.

No, but you have 20 days in which to make a payment and maintain a current balance.

Pueblo Water’s convenient customer payment options include:

• In-person at our business office located at 319 W. 4th Street
• By phone through our Customer Call Center at 584-0250
• Electronically through either our direct debit program known as Auto Pay or online customer portal
• In-person at any Walmart location (standard fees by Walmart do apply)
• Drop boxes at our 4th Street location

Yes, by simply logging into your customer portal at H2 Online. You can sign up for electronic billing statements, make an online payment, register for our recurring credit card option and much more!

Pueblo Water does not extend credit nor due dates; however, a Customer Service Representative may be able to assist if payment history has been good. Contact Customer Service at 719-584-0250.

The account must be brought current, a turn-on fee will be charged, and a service deposit may be required.

A service deposit may be required to initiate your water service. Deposits are based on the average cost of three (3) months of water service for the location to be served, but not less than $75. Deposits may be waived if you can provide a recent credit letter from another local utility company or a recent, good history with us at another location.

We do not accept partial payments on deposits; however, an extension may be granted. Come in and talk to us about your situation.

Yes, you can pay the deposit with Visa or MasterCard by calling or visiting our business office.

Deposits are generally held to be applied to your final bill. However, if you are in good credit standing after 12 months, we will apply the deposit to your account’s balance.

Yes, for your protection, we ask that you be present when service is turned on. Appointments are set at the customer’s convenience, and unless canceled, a missed appointment fee may apply.

Pueblo Water bills and collects City utility charges but does not determine the amount of the charges. Information about the City of Pueblo charges can be obtained at www.pueblo.us Questions regarding the City of Pueblo’s utility enterprises and service charges may be addressed to:

City of Pueblo Wastewater Department (719) 553-2898,
City of Pueblo Stormwater Department (719) 553-2899, and
City of Pueblo Street Repair Utility (719) 553-2299.

This is a difficult question. Everybody has a different lifestyle; there are no “normal” bills. If you feel your bill may be in error, compare your bill to the same time last year. If you still believe there may be an error, report it. We will make every effort to re-read your meter and inspect your service.

For water lines to the premise, contact our Service Department at 719-543-2217. Service locations are provided at no charge.

Yes, the Service Department can arrange for a leak investigation by calling 719-543-2217.

No, but customers are encouraged to use water wisely. Landscape irrigation should be done before 10 a.m. or after 6 p.m.

Yes, as a courtesy, Pueblo Water will provide one turn on/one turn off per irrigation season, at no charge, but assumes no responsibility for operating the customer’s system.