Budget Billing is a program that levels out your monthly water bill based on your average 12 months of usage.  You are billed a set amount each month. The program requires signing up for Auto Pay where your payments are automatically deducted from your checking or savings account. You have the option to select a withdrawal date most convenient for you.

We take the total of your charges from the prior twelve months and divide it by eleven to calculate your monthly budget, rounding up to the next whole dollar amount.  Link to Calculator

We average your total charges over eleven months rather than twelve so that there will not be a large amount due in your settlement month and to account for any rate increases that may come during your Budget Billing year.

The Budget Billing year starts with your first bill after joining the program.  You pay equal amounts via Auto Pay until the Budget Billing settlement month, which is in March annually.  During settlement period, any remaining balance due will be the difference from what was paid and the actual cost incurred. To remain enrolled in the program you must reconcile the account and bring it to a zero balance annually, each settlement period. If the account has a credit balance under $100, the credit will be applied to next month’s bill. Any credit balance over $100 will be refunded.

It’s simple.  If you paid too much, the credit will be applied to your March charges and any remaining credit will be refunded to you.

If your credit balance is under $100, your credit will be applied to next month's bill and you do not need to make a payment at this time.

If you paid too little, the account balance must be paid in full by the due date of the March billing.

Yes, you can pay ahead at any time on your account.

Only during the settlement month which is March.

Yes, you may begin the plan anytime.  Keep in mind that signing up in September or later may result in building a credit balance that will be refunded in March.  

Budget Billing accounts must also be enrolled in Auto Pay to ensure timely payments. If Auto Pay payments are returned or decline for any reason, the account will be removed from the Budget Billing program and any deferred amount will become due immediately to continue water service.

If your service has been discontinued for non-payment of your bill, your account may be removed from Budget Billing and the account will be ineligible to participate in the Budget Billing program for one (1) year.

You may discontinue participation in the Budget Billing plan and revert back to regular billing at any time.  This must be done in writing by the person responsible for the utility bill.  Any balance owed must be paid by the due date indicated on the bill. 

If you are renting or leasing a property, Pueblo Water will need consent from the owner before enrolling in the Budget Billing program. A letter will be sent by Pueblo Water to the owner explaining the program along with an authorization form to be signed and returned to the customer service department.

At this time, this option is not available.

Yes, you can.  You can sign up for E-Billing.  Each month you will receive a copy of your bill via e-mail.  This is the most convenient way to receive your bill and ensures timely delivery.