MAIN: 719-584-0250 | EMERGENCY: 719-543-2217


Customer Service

Pueblo Water no longer inserts messages in mailed bills. However there is important information we like to share with our customers periodically. You can find those messages below:

February 2024 - End of wastewater base period charges

January 2024 - Rate information

November 2023 - City of Pueblo stormwater and wastewater information


To start or stop service, please call our Customer Service Department at 719-584-0250 between the regular business hours of 8 a.m. - 4 p.m., Monday through Friday (excluding holidays).


Pueblo Water’s convenient customer payment options include:

  • In-person at our business office located at 319 W. 4th Street (open 8 a.m.-4:30 p.m., Monday through Friday, excluding holidays)
  • By phone through our Automated Payment System at 719-584-0250
  • Electronically through either our direct debit program known as E-Z Pay or online customer portal HERE
  • In-person at any Walmart location (standard fees by Walmart do apply)
  • Drop box at our 319 W 4th Street location


Call 24 hours a day, 7 days a week to report a leak, main break or emergency service problem:


Pueblo Water understands that some of its valuable customers are facing financial hardships. We offer several ways to assist our customers:

  • Flexible payment options
  • CARES program
  • Budget billing
  • Free online bill pay
  • Paperless billing

Pueblo Water remains true to our mission, vision and core values in providing the highest quality water at the lowest possible cost. Please contact any member of our Customer Service team at 719-584-0250 or via email at

Para obtener ayuda en español, por favor llame a nuestro Departamento de Servicios al Cliente al 719-584-0250.


The Customer Assistance Referral and Evaluation Services (CARES) Program was developed in 2010 through a partnership between Pueblo Water, the City of Pueblo, United Way of Pueblo County and Catholic Charities to aid residential Pueblo families in need of utility assistance. Customers can receive up to $125 of assistance towards their delinquent water bill once in a 12-month period and up to three contributions in a lifetime. The Customer Service Department is grateful for the continued support of the CARES Program which helps to serve Pueblo families in times of need.

For more information on the CARES Program, please call Customer Service at 719-584-0250.


The water line that serves each property in Pueblo’s water system is the responsibility of the property owner, all the way from the water main to the building being served, except the water meter set, which is owned by Pueblo Water. Maintenance of the water service line (including any needed repair or replacement) must be paid for by the property owner unless covered by Pueblo Water’s Service Line Repair Program (Program).

The Program, created by a policy adopted by Pueblo Water’s Board in May 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Repairs under the Program will be performed by Pueblo Water (or its contractor) at no cost to the property owner. This portion of most water service lines is often located in a public right-of-way such as a street or alley, so repairs can be difficult and expensive. The Program was developed to relieve customers of this unexpected expense when a leak occurs in this part of a water service line. The Program covers nearly all residential single-family and residential duplex properties. There is a small number of properties not covered by the Program, due to unusual configurations.

The Program is being funded by a $1 per month fee paid by all customers who are covered by the Program – the minority of residences not covered will not be charged this fee. There are companies who sell "water line insurance" but those are not part of Pueblo Water. We encourage customers to check with their homeowner's insurance policy for coverage they may already have before choosing to purchase additional insurance.

For more information, contact Customer Service at 719-584-0250.

Transparency in Coverage Rule

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.