MAIN: 719-584-0250 | EMERGENCY: 719-543-2217

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Customer Service

START/STOP SERVICE

To start or stop service, please call our Customer Service Department at 719-584-0250 between the regular business hours of 8 a.m. - 4 p.m., Monday through Friday (excluding holidays).


WAYS TO ACCESS YOUR ACCOUNT AND PAY YOUR BILL

Pueblo Water’s convenient customer payment options include:

  • In-person at our business office located at 319 W. 4th Street (open 8 a.m.-4:30 p.m., Monday through Friday, excluding holidays)
  • By phone through our Automated Payment System at 719-584-0250
  • Electronically through either our direct debit program known as E-Z Pay or online customer portal HERE
  • In-person at any Walmart location (standard fees by Walmart do apply)
  • Drop boxes locations at our 319 W 4th Street location and near Pueblo Bank & Trust on 5th Street

EMERGENCIES

Call 24 hours a day, 7 days a week to report a leak, main break or emergency service problem:
719-543-2217


WASTEWATER

The wastewater or sewer charge is based upon water consumed between the December and February (non-irrigation months) water meter readings. It consists of a monthly minimum and a volume charge which is the average usage during the adjustment period.

Wastewater Adjustment: If you would like to water during the wastewater adjustment period or if you experience a leak in your home's water system that results in higher water use than is normal. Please click here to request an adjustment, or call Customer Service at 719-584-0250. 

Sanitary Sewer (Wastewater Billing Charge): The Sanitary Sewer Use Charge for 2020 will be calculated using the average of water consumed during the two non-irrigating months that begin with your December 2019 water meter reading and end with your February 2020 meter reading. For more information read more about the adjustment process...

City of Pueblo Wastewater Department:  (719) 553-2898


STORMWATER

Stormwater charge is based on the square footage of impervious area of the billed address. The Board of Water Works bills and collects charges for both Wastewater and Stormwater utilities on behalf of the City of Pueblo.

The City of Pueblo has updated its stormwater billing practices so it is consistent among commercial accounts and multi-unit dwellings. This changes will be reflected in stormwater bills being issued to the owners of these parcels regardless of occupancy. Please visit the City’s Stormwater Utility web page HERE or call 719-553-2297 for more information.


PANDEMIC ASSISTANCE PROGRAM

Pueblo Water understands that some of its valuable customers are facing financial hardships because of the COVID-19 pandemic and has created a Pandemic Assistance Program to help ease some of the financial burden felt as Pueblo Water resumes normal collections and disconnection policies.

Pueblo Water voluntarily suspended disconnection for non-payment on March 13, 2020, and has continued to provide high-quality water to customers regardless of payment. Pueblo Water resumed disconnection for non-payment on Oct. 20, 2020.

From personal telephone calls and email correspondence to hanging notices on doors, Pueblo Water’s Customer Service team has worked hard to reach customers who may be adversely affected by these challenging times. Pueblo Water offers several options for customers. Which include:

  • Flexible payment options
  • CARES program
  • Pandemic assistance for residential and commercial accounts
  • Budget billing
  • Free online bill pay
  • Paperless billing

Pueblo Water remains true to our mission, vision and core values in providing the highest quality water at the lowest possible cost. Please contact any member of our Customer Service team at 719-584-0250 and ask about our Pandemic Assistance Program. You can also reach us via email at custserv@pueblowater.org.

Para obtener ayuda en español, por favor llame a nuestro Departamento de Servicios al Cliente al 719-584-0250.


CARES PROGRAM

The Customer Assistance Referral and Evaluation Services (CARES) Program was developed in 2010 through a partnership between Pueblo Water, the City of Pueblo, United Way of Pueblo County and Catholic Charities to aid residential Pueblo families in need of utility assistance. Customers can receive up to $125 of assistance towards their delinquent water bill once in a 12-month period and up to three contributions in a lifetime. Due to the COVID-19 pandemic in 2020, Pueblo Water and the City of Pueblo partnered to provide pandemic assistance where customers could receive a one-time assistance of up to $200 toward their delinquent bill. Pueblo Water’s elected Board contributed an additional $50,000 in pandemic assistance. The City of Pueblo contributed $100,000 in COVID relief funds. The Customer Service Department is grateful for the continued support of the CARES Program which helps to serve Pueblo families in times of need.

For more information on the CARES Program, please call Customer Service at 719-584-0250.


PUEBLO WATER BILL INSERTS

Here are Pueblo Water's inserts for customers who are signed up for our e-billing service, or for anyone who may have misplaced theirs:

FEBRUARY 2022

January 2022

November 2021

June 2021

February 2021

January 2021

November 2020

July 2020

June 2020

March 2020

February 2020

January 2020


SERVICE LINE REPAIR PROGRAM

The water line that serves each property in Pueblo’s water system is the responsibility of the property owner, all the way from the water main to the building being served, except the water meter set, which is owned by Pueblo Water. Maintenance of the water service line (including any needed repair or replacement) must be paid for by the property owner unless covered by Pueblo Water’s Service Line Repair Program (Program).

The Program, created by a policy adopted by Pueblo Water’s Board in May 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Repairs under the Program will be performed by Pueblo Water (or its contractor) at no cost to the property owner. This portion of most water service lines is often located in a public right-of-way such as a street or alley, so repairs can be difficult and expensive. The Program was developed to relieve customers of this unexpected expense when a leak occurs in this part of a water service line. The Program covers nearly all residential single-family and residential duplex properties. There is a small number of properties not covered by the Program, due to unusual configurations.

The Program is being funded by a $1 per month fee paid by all customers who are covered by the Program – the minority of residences not covered will not be charged this fee.

For more information, contact Customer Service at 719-584-0250.


STREET REPAIR UTILITY FEE

Pueblo City Council voted to suspend the Street Repair Utility Fee for 2022. City Council will consider action later this year to either continue the suspension or reinstate the fee in 2023. For more information, please refer to the City's website at www.pueblo.us or contact the Department of Public Works by email at pubworks@pueblo.us.


Transparency in Coverage Rule

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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