Need to Know
**Attention** Our Customer Portal will be unavailable on Monday, 05/28/2018 from 11:00AM to 11:30AM. We apologize for any inconvenience this may cause.
Important Information Regarding Your Security
To stay aligned with PCI standards and ensure we continually provide our customers with the most secure and robust payment system possible, we have upgraded the security protocols used by our online payment system. These upgrades enable TLS 1.2 and disable TLS 1.0 and SSL. TLS 1.0 and SSL are being officially retire on July 1, 2018. In order to continue to use the payment system, you may need to upgrade your internet browser and/or operating system.
Here are the minimum requirements to access the bill payment system.
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Windows 7+
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Internet Explorer version 10+
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Google Chrome version 22+
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Mozilla Firefox version 27+
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iOS version 9+
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Safari version 7+
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Android Operating System version 5.0+
If you're attempting to make a payment on our automated telephone system, please note that your account number must include any leading zeros. The portion before the dash must be six digits (012345) and the portion after the dash must be six digits (012346). Please note that the prompts have changed on our automated Phone System..
Pueblo Water has upgraded its utility billing system. The upgraded system now allows us to offer superior service to our customers including faster response times, enhanced billing information, and online service requests.
Click here for Sample of new bill - How to Read
Wastewater Adjustment Program
If you would like to water during the wastewater adjustment period or if you experience a leak in your home's water system that results in higher water use than is normal. Please click here to request an adjustment, or call Customer Service at 719-584-0250. For more information read more about the adjustment process...
Lead information made available to public
As a result of ongoing media coverage of the health crisis of lead in the drinking water in Flint, Michigan, many people across the nation who have never questioned the quality of their drinking water may now be wondering, “Is MY water safe?”
To answer that question for Pueblo Water customers, a brochure (see accompanying document) has been developed to provide information on what the potential health concerns from lead exposure may be, how Pueblo’s water quality is protected, and how those who may have some lead content in their premise plumbing can keep that lead from affecting their drinking water. This is important information for us all to know. If you have questions or concerns on this topic, contact Don Colalancia, Division Manager of Water Quality, Treating and Pumping at 584-0265. Click Here for more information.
Mission Statement
Service Line Repair Program
The new Service Line Repair Program, created by a new policy adopted by Pueblo Water’s Board in May, 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Read More
