Need to Know


If you're attempting to make a payment on our automated telephone system, please note that your account number must include any leading zeros. The portion before the dash must be six digits (012345) and the portion after the dash must be six digits (012346).  

Pueblo Water is in the process of upgrading its utility billing system. The upgraded system will allow us to offer superior service to our customers including faster response times, enhanced billing information, and online service requests.Unfortunately, the change has required us to temporarily disable signing up for an online account. This feature will be re-enabled following the transition to our new system. Please take advantage of our one- time payment option or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..If you have been paying your bill online and have bookmarked the page for bill payment, please be aware that the page address will change soon. You will need to visit our homepage at, navigate to the new payment page, and create your new bookmark.When logging into your account for the first time with your current user ID, you will be required to change your password.We apologize for any inconvenience and we believe you will be pleased with the changes!

Click here for Sample of new bill - How to Read

Wastewater Adjustment Program

If you would like to water during the wastewater adjustment period or if you experience a leak in your home's water system that results in higher water use than is normal. Please click here to request an adjustment, or call Customer Service at 719-584-0250. For more information read more about the adjustment process...

Lead information made available to public

As a result of ongoing media coverage of the health crisis of lead in the drinking water in Flint, Michigan, many people across the nation who have never questioned the quality of their drinking water may now be wondering, “Is MY water safe?”

To answer that question for Pueblo Water customers, a brochure (see accompanying document) has been developed to provide information on what the potential health concerns from lead exposure may be, how Pueblo’s water quality is protected, and how those who may have some lead content in their premise plumbing can keep that lead from affecting their drinking water. This is important information for us all to know. If you have questions or concerns on this topic, contact Don Colalancia, Division Manager of Water Quality, Treating and Pumping at 584-0265. Click Here for more information.

Mission Statement

Service Line Repair Program

The new Service Line Repair Program, created by a new policy adopted by Pueblo Water’s Board in May, 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Read More

 Water Quality Report pdfREAD MORE

 Wise Water Use

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