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NEWS & ANNOUNCEMENTS

The Latest From Pueblo Water

Pueblo Water introduces electronic customer refunds

Eligible Pueblo Water customer refunds now will be issued electronically through a secure email and text message.  Customers can get their refunds in as little as 30 minutes, or up to 2 days, depending on the refund method selected. 

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Pueblo Water offers Garden in a Box program

Pueblo Water is partnering with Resource Central to offer our customers low-water perennial garden kits available this spring!
Pueblo Water customers receive $25 off their initial order, and then an additional $25 in credit to your August water bill for planting the gardens and submitting a picture to Pueblo Water.

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Pueblo Water now offers scan-to-pay cash option

Pueblo Water now offers customers a way to pay with cash at local retailers and have their accounts credited almost immediately. After filling out information on our website and selecting the $Cash payment option, customers can take a one-time, customer specific barcode to Walgreens, Love's, Dollar General, or Kroger locations and pay their bill with cash.

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NOTICE

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Every Pueblo Water employee wears a photo ID when on the job. If you are contacted by a service person claiming to be from Pueblo Water, please make sure they are properly identified before allowing access to your property. Pueblo Water will not contact you over the phone to verify personal information. If you have any doubt about a worker’s identity, please call our Service Department at 719-543-2217 to verify it’s a legitimate service call. We’re here for you!

Lead Reduction Program

The Environmental Protection Agency (EPA), along with the Colorado Department of Public Health (CDPHE), is requiring water utilities to create a Service Line Inventory (SLI) that identifies the material composition of the water service line that delivers water to individual properties. This is being completed in accordance to the EPA’s Lead and Copper Rules Revision (LCRR). Pueblo Water, along with all other water utilities across the nation, are required to post their initial SLI before October 16, 2024. Since Pueblo Water serves a population more than 50,000 people, the EPA and CDPHE require that the results be published on Pueblo Water’s website.
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Current Projects

Pueblo Water completes 2024 Citywide Main Replacement Project

Pueblo Water is replacing aging 12-inch cast iron main in advance of future repaving of the street by the City of Pueblo. The project replaces approximately 4,200 feet of pipe from Avocado Street west of Pueblo Boulevard east to Westacres Avenue. Construction is expected between August and November.
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