Pueblo Water customers please be advised that mail-order water tests kits you receive are NOT AFFLIATED with Pueblo Water. These are kits from a third-party and are not from Pueblo Water. Should you have questions about water quality, visit our webpage for updated reports and summaries. You may also call the Water Quality Division at 719-548-0266. Thank you.
Eligible Pueblo Water customer refunds now will be issued electronically through a secure email and text message. Customers can get their refunds in as little as 30 minutes, or up to 2 days, depending on the refund method selected.
Pueblo Water now offers customers a way to pay with cash at local retailers and have their accounts credited almost immediately. After filling out information on our website and selecting the $Cash payment option, customers can take a one-time, customer specific barcode to Walgreens, Love's, Dollar General, or Kroger locations and pay their bill with cash.
Every Pueblo Water employee wears a photo ID when on the job. If you are contacted by a service person claiming to be from Pueblo Water, please make sure they are properly identified before allowing access to your property. Pueblo Water will not contact you over the phone to verify personal information. If you have any doubt about a worker’s identity, please call our Service Department at 719-543-2217 to verify it’s a legitimate service call. We’re here for you!
