Attention: Due to a bill print issue, you may have received a bill that incorrectly states you have a payment arrangement. Please disregard the payment arrangement and the amount stated on the bill. Simply subtract the payment arrangement amount from your bill.
If you're attempting to make a payment on our automated telephone system, please note that your account number must include any leading zeros. The portion before the dash must be six digits (012345) and the portion after the dash must be six digits (012346).
If you are a returning customer portal account holder, your User ID and Password will both be your email address associated with your original account. You will then be prompted to re-set your password upon signing in.
Wastewater Adjustment Program
If you would like to water during the wastewater adjustment period or if you experience a leak in your home's water system that results in higher water use than is normal. Please click here to request an adjustment, or call Customer Service at 719-584-0250. For more information read more about the adjustment process...
Lead information made available to public
As a result of ongoing media coverage of the health crisis of lead in the drinking water in Flint, Michigan, many people across the nation who have never questioned the quality of their drinking water may now be wondering, “Is MY water safe?”
To answer that question for Pueblo Water customers, a brochure (see accompanying document) has been developed to provide information on what the potential health concerns from lead exposure may be, how Pueblo’s water quality is protected, and how those who may have some lead content in their premise plumbing can keep that lead from affecting their drinking water. This is important information for us all to know. If you have questions or concerns on this topic, contact Don Colalancia, Division Manager of Water Quality, Treating and Pumping at 584-0265. Click Here for more information.
Service Line Repair Program
The new Service Line Repair Program, created by a new policy adopted by Pueblo Water’s Board in May, 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Read More